Refund Policy

1. Eligibility for refund

To apply for a refund, the following conditions must be met:

• Product/service issues: Products are defective, services are not delivered as described, or technical malfunctions prevent use (e.g., software does not work, goods arrive damaged).

• Time limit: The application must be submitted within 7 calendar days after the purchase date. Proof of purchase (e.g., order confirmation, receipt) is required.

• Exceptions: The following situations do not meet the refund conditions:

◦ Customized or personalized products (unless the defect is due to our error).

The returned product is used, damaged, or incomplete (beyond the normal wear and tear inspection scope).

2. Refund application process

Please follow the steps below to submit a refund application:

A. Please contact our customer support team through the following methods: email: cocelep4@outlook.com / phone: +0852 6880 5202 / support portal: https://www.yuciguijip8.com

B. Please provide the following information: order number, purchase date, reason for refund, and supporting documents (e.g., photos of defective goods, screenshots of service issues).

C. Our team will review your request within 3 business days and notify you of the approval or rejection via email.

3. Refund processing

• Approved refunds: The funds will be refunded to the original payment method (such as credit card, PayPal) within 5-7 business days after approval. Processing time may vary depending on the policies of your payment service provider.

• Partial refund: If the issue is partially resolved (for example, a damaged product part) or the product has been used for a short period of time before the issue occurred, a partial refund can be provided.

• Shipping fee: We will only refund the original shipping fee if the refund is due to our error (e.g., sending the wrong item). Return shipping fee