Refund Policy

1. Eligibility for Refunds

To qualify for a refund, requests must meet the following conditions:

• Product/Service Issues: Defective products, services not delivered as described, or technical failures that prevent use (e.g., non-functional software, damaged goods on arrival).

• Time Limit: Requests must be submitted within 7 calendar days of the purchase date. Proof of purchase (e.g., order confirmation, receipt) is required.

• Exceptions: The following are not eligible for refunds:

◦ Digital products/services that have been fully accessed or downloaded (e.g., e-books, online courses, software licenses).

◦ Custom-made or personalized items (unless defective due to our error).

◦ Products returned in used, damaged, or incomplete condition (beyond normal wear from inspection).

2. Refund Request Process

Follow these steps to submit a refund request:

1. Contact our customer support team via [Email: cocelep4@outlook.com / Phone:+0852 6880 5202 / Support Portal: https://www.chaika888.com/index.php?route=account/return/add].

2. Provide the following information: Order number, purchase date, reason for refund, and supporting evidence (e.g., photos of defective goods, screenshots of service issues).

3. Our team will review your request within 3 business days and notify you of approval or denial via email.

3. Refund Processing

• Approved Refunds: Funds will be returned to the original payment method (e.g., credit card, PayPal) within 5–7 business days of approval. Processing times may vary based on your payment provider’s policies.

• Partial Refunds: May be offered if the issue is resolved partially (e.g., a damaged component of a product) or if the product was used briefly before the issue arose.

• Shipping Costs: We will refund original shipping fees only if the refund is due to our error (e.g., wrong item shipped). Return sh